Privacy, Cookies & POPI Act Compliance
At Prompt Digital Solutions (PDS), we are committed to protecting your privacy and handling your data in an open and transparent manner. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://promptdigitalsolutions.co.za] or use our services.
We comply with the South African Protection of Personal Information Act (POPIA) and other applicable data protection laws.
1. The Information We Collect
We collect information that you provide directly to us and information that is collected automatically.
Information You Provide:
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Contact Information: Name, email address, phone number, company name when you fill out a contact form, request a consultation, or sign up for our newsletter.
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Project Details: Information about your business and project needs when you inquire about our services.
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Communications: Records of your correspondence with us.
Information Collected Automatically:
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Technical Data: Your IP address, browser type, operating system, and device information.
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Usage Data: Pages you visit, links you click, and the time spent on our site, collected via cookies and similar tracking technologies.
2. How We Use Your Information
We use the information we collect for the following purposes:
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To Provide Our Services: To respond to your inquiries, provide quotes, and deliver our services to you.
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To Improve Our Website: To analyze how our website is used so we can improve the user experience and content.
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For Marketing: To send you newsletters, marketing communications, and information about our services that we believe may interest you, where you have consented to receive such communications. You can opt-out at any time.
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For Compliance: To comply with our legal obligations under the POPI Act and other regulations.
3. How We Share Your Information
We value your trust and do not sell, trade, or rent your personal information to third parties. We may share your information only in the following situations:
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With Your Consent: We will share your information when you have given us explicit permission to do so.
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Service Providers: We engage trusted third-party companies (e.g., email marketing providers, web hosting companies) to perform functions on our behalf. These parties are contractually bound to protect your data and use it only for the purposes we specify.
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For Legal Reasons: We may disclose your information if required to do so by law or in response to a valid legal request.
4. Cookies and Tracking Technologies
What are Cookies?
Cookies are small text files that are placed on your device when you visit our website. They help us make our website work correctly and efficiently, and they provide us with business and marketing information.
How We Use Cookies:
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Essential Cookies: Necessary for the website to function and cannot be switched off.
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Analytics Cookies: Allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us know which pages are the most and least popular.
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Marketing Cookies: Used to track visitors across websites to display relevant advertisements.
You can manage your cookie preferences at any time by clicking on the “Cookie Settings” link in our cookie banner or by adjusting your browser settings.
5. Your Rights Under the POPI Act
As a data subject, you have the following rights regarding your personal information:
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Right to Access: You can request a copy of the personal information we hold about you.
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Right to Correction: You may ask us to correct any inaccurate or incomplete information.
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Right to Object: You can object, on reasonable grounds, to the processing of your personal information.
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Right to Deletion: You can ask us to delete your personal information, subject to certain legal limitations (e.g., we may need to retain records for legal or accounting purposes).
To exercise any of these rights, please contact us at info@promptdigitalsolutions.co.za
6. Data Security
We implement appropriate technical and organizational security measures to prevent the loss, misuse, or alteration of your personal information. While we strive to protect your data, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security.
7. Data Retention
We will not retain your personal information for longer than is necessary for the purposes for which it was collected, or as required by law.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date.
9. How to Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Information Officer:
Email: info@promptdigitalsolutions.co.za
Address: Partridge Place, douglasdale, Fourways